Wednesday, November 28, 2007
CAC kicked off with a presentation by Nathan Eckel (2006 alum) who presented on the process of "teaching ID" to a Subject Matter Expert (SME). The idea was to provide the SME with a basic understanding of ID. The project was originally intended to create Tobacco Cessation videos and during that project Nathan worked with the SME to help him learn about the ID process. Nathan coached and mentored the client to give him enough knowledge to properly design and deliver solutions.
The final product had a car dash board interface and a neat map showing a smoker the road to smoking cessation.
Nathan had five different concepts to keep in mind while working with the SME or any ID project.
Fluidity trumps rigidity (go with the flow, don't follow process without variation)
Pragmatism trumps idealism (sometimes you need to tone done expectations to be able to grasp what the client really wants.)
Progress trumps perfection (sometimes need to get project done rather than get everything "right")
Practicality trumps theory (set high standards but be willing short cut if necessary)
Mentoring trumps correcting (make sure you focus on the mentoring aspects and the growth aspects rather than "red inking" all the SME is doing)
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