tag:blogger.com,1999:blog-34592362.post8176209867649944494..comments2024-01-13T07:04:29.167-05:00Comments on Kapp Notes: Questions, Questions and More QuestionsKarl Kapphttp://www.blogger.com/profile/10586071112339563727noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-34592362.post-20285511139291052752007-02-15T07:15:00.000-05:002007-02-15T07:15:00.000-05:00Dave,Thanks for the question. I do like speak with...Dave,<BR/><BR/>Thanks for the question. I do like speak with the stakeholders first because I want to know what is on their mind and try to verify (or not) their perception of the current situation or problem. If they frame it a certain way then I can probe to see if they are in touch or not. <BR/><BR/>However, that is not always the order that the client allows (mostly do to trying to schedule time from stakeholders). Sometimes I have to mix in stakeholder interviews with other interviews, however, I don't like to wait until the end to interview stakeholders because then I can't bounce what they tell me off of the rank and file, if that is the case, I don't get a trianglation on the information.<BR/><BR/>Naturally, the order listed is preferred but I have done it in other orders, ultimate customers first, then employees, then stakeholders..etc. However, I think the order is helpful in getting to the heart of the matter. <BR/><BR/>Many times I start with trainers or employees and then work up and then back down.<BR/><BR/>In an ideal situation, in terms of number of interviews, I think between 6-8 on each level except stakeholders because usually their are only one or two major stakeholders...for them, you want to interivew all of them. <BR/><BR/>I find at about 6 interviews or so the information starts to be repeated. <BR/><BR/>Thanks for the question.Karl Kapphttps://www.blogger.com/profile/10586071112339563727noreply@blogger.comtag:blogger.com,1999:blog-34592362.post-49834722246663228342007-02-14T22:57:00.000-05:002007-02-14T22:57:00.000-05:00Hi Karl:What a great system of questions, thanks f...Hi Karl:<BR/>What a great system of questions, thanks for sharing. <BR/><BR/>It's probably out of the spirit of The Big Question, but I just had a few questions about your implementation. <BR/><BR/>You seem to suggest a preference for the order in which these groups of questions are carried out (ie, stakeholders, then employees, then managers of the employees, the downstream employees, then customers). Do you see this sequence as vital or just preferred? In other words, if you were able to schedule interviews with say managers and downstream employees before you could schedule time with stakeholders, would that work?<BR/><BR/>My second question, is in an ideal situation, how many interviews in each of the five groups would you like to have?Dave Leehttps://www.blogger.com/profile/04858983999952168681noreply@blogger.com