tag:blogger.com,1999:blog-34592362.post4411475528106371205..comments2024-01-13T07:04:29.167-05:00Comments on Kapp Notes: Estimating Client Time on ProjectsKarl Kapphttp://www.blogger.com/profile/10586071112339563727noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-34592362.post-57823513451721139662008-10-23T12:22:00.000-05:002008-10-23T12:22:00.000-05:00Taruna,Thanks for the great response. I think you ...Taruna,<BR/><BR/>Thanks for the great response. I think you bring up some really important points and considerations. I particularlly like your point about the process of having the ID learn the technology product (I am assuming software) and that it is often faster to have the ID develop the technology based training if the technology is not too complex. <BR/><BR/>I agree, often the SME goes into way too much detail about the ins and outs of the technology when all the designer needs are the basics for teaching a beginner. <BR/><BR/>Yes, if the ID can learn the technology, it greatly reduces the SME time requirements. <BR/><BR/>Thanks for a great comment! TarunaKarl Kapphttps://www.blogger.com/profile/10586071112339563727noreply@blogger.comtag:blogger.com,1999:blog-34592362.post-88509660284646803892008-10-23T04:54:00.000-05:002008-10-23T04:54:00.000-05:00Hi Karl,I agree with your assumption. While you ha...Hi Karl,<BR/><BR/>I agree with your assumption. While you have reflected more around the ‘maturity’ of the customer and how detailed and robust the process is – I am reflecting from a ‘content complexity’ angle. Additionally, I am looking at the client – as the client SME. <BR/><BR/>Typically in the web-based learning projects where I have estimated for SME time - it usually has been 50 - 80 hours of effort/hour of learning where the development effort is anywhere between 250 - 300 hrs/hr of learning. That would roughly be in the range of 20 - 32%. I am also coming from an experience of working on 'technology' training courses where most technologies are complex and/or new and expertise lies with a handful – mostly the client SMEs. However, if the content is not so complex and expertise is widespread, it is easier for the ID to be trained and we can attempt to reduce the SME time on the course. For example, consider a training program on MS Office Suite. The SME time in such a course may be negligible or to the extent of providing the ‘focus’ of the course as required by the client. So the entire engagement can work well even with a 10% SME effort. I guess whether the course content is tacit or explicit and whether the expertise is available with people other than the client SME – are other factors to be considered when estimating SME time on projects.<BR/><BR/>If I go a step further and reflect on the activities where this time is spent - I typically request for more time during initiation, analysis and design phases (to scope the content etc), lesser on review and query time during storyboarding (content development), and same time on review and feedback after the course has been integrated (including media etc). Some time is spent on weekly meetings planned through the project DLC. So, 30% sounds fairly real to me.<BR/><BR/>The training mode may also have an impact. I have observed that for a technology-related classroom training course, there may be more time required from the SMEs if any specific lab setup and scenario-based lab exercises need to be built within the training program. At those places, I have seen the SME time go upto 40%. <BR/><BR/>- Taruna GoelTaruna Goelhttps://www.blogger.com/profile/13838323858110552415noreply@blogger.com